Price-check guarantee, refund and return

PRICE-CHECK GUARANTEE

 

Subject to management discretion, your product may be eligible for price matching if it is:
  • Identical to a competitor's i.e. the product must be a matching brand, model number and color, and offered on the same terms and warranty. Both of our item and the competitor's items must be currently in stock. 
  • The current UK store or website price, inclusive of VAT and delivery charges. We must be able to verify the competitor’s price and stock position. 

 

REFUNDS AND RETURNS

We want you to be delighted with your purchase. If for any reason you are not, we are here to help. Please get in touch.

If for any reason you are unhappy with your purchase, you can return it to us in its original unused conditionwithin 30 days of the date you received the item. We will issue a full refund for the cost of the item. If you wish to return goods to us you must send them back to us at our contact address at your own cost and risk. We will be unable to issue refunds for items that we do not receive. It is advisable to use a tracked service.

You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us via contact form within fourteen working days that you wish to cancel your order and that you intend to return the item(s). Upon receipt, we will be happy to offer you a full refund on the cost of the items and the original delivery charge you paid on your order for us to send the goods to you (if applicable). You are still responsible for the cost of returning items to us.

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