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Open Monday to Saturday, 9am - 5pm. (Closed Sunday's)

Where is My Furniture? A Customer Guide To Delays in 2021

Why is my furniture delayed

There has been record breaking demand for garden furniture in 2021. Investing in our homes and gardens has become a popular alternative and has increased demand for domestic and commercial outdoor furniture. The industry is also facing significant challenges including COVID, Brexit and worldwide logistical delays.

The media has been reporting on this and many importers (not just garden furniture) have been impacted.

Stay-at-home holidaymakers warned of summer products shortage: https://www.bbc.co.uk/news/business-57379810

From garden chairs to boxes: Five items in short supply: https://www.bbc.co.uk/news/business-57433224

Shipping disruption: 'We're doing our best - but this is crippling': https://www.bbc.co.uk/news/business-57531716

We understand and appreciate how frustrating any delays can be in receiving your order. We are working hard to deliver orders as fast as possible, however we also wanted to outline the process to help customers understand the reasons for delays, and how some aspects are outside of our control.

We strive to provide the best possible customer service and want to be open and transparent with our customers.

Lockdown is over, so why are we still having delays?

Mid Ulster’s outdoor living products are sourced from all over the world. Due to high global demand this has led to a shortage of shipping containers and lack of available space on shipping vessels, causing delays on outbound and inbound journeys. The additional delay caused by the Suez Canal blockage also compounded worldwide delays. Further, due to local Covid outbreaks and social distancing measures still happening in these countries, some ports have had to reduce their operations to around 30% of capacity or close in order to comply with regulations and keep their staff safe. Further effects have included major shipping lines temporarily stopping calling at ports working at reduced capacity, shipping containers becoming out of sync and stacking up in the wrong location and stock being stuck at factories or ports without the onward transportation that was originally planned. All of these factors have and continue to cause delays across worldwide supply chains.

What are we doing about it?

Our suppliers are working around the clock liaising with our suppliers, shipping and logistics partners to deliver your furniture as fast as possible. We are working very closely with manufacturers and shipping companies to reduce lead times. We will keep you informed as we receive updates of delivery times and delays and where possible offer you alternatives. Once you place your order with us, we allocate stock to your order so that it is reserved only for you. As we receive updated information on the position regarding products on the water and the situation changes, we will endeavour to inform you of this. In the meantime, please continue to be aware that the dates shown on our website are the dates we are informed of and may be subject to change. Please bear with us on this and accept our apologies for any inconvenience caused. Some ranges have experienced longer delays, whilst others have been delivered within normal delivery timescales allowing customers to receive and enjoy their new furniture as quickly as possible.

We are sure that once your furniture is delivered it will be worth the wait.

For any queries regarding your order, please contact our team by email hello@midulster.co.uk

We are currently experiencing very high levels of calls and emails. This means that it may take longer before you receive a response but please rest assured you will receive a response within 3 to 5 working days.